OPENING general manager

China Live underwent a $20 million build-out, transforming it into a multi-floor venue spanning 30,000 square feet. With a team of 110 staff members, the establishment operates from 11 AM to 11 PM, seven days a week, serving an impressive 900 covers per day without reservations. Guests enjoy table and bar service, including access to a sophisticated 40-seat cocktail lounge and event space.

General Manager | San Francisco, CA

Responsibilities:

Oversaw a 30,000 square foot 3 level venue with; Retail Market, Cafe, Full Service Restaurant, Cocktail Lounge, and private events and entertainment.

Tasked with opening the venue in one week after hiring.

Trained 70 FOH staff on table and beverage service.

Mentored 4 managers.

Performance Highlights:

11 AM - 11 PM 900 covers without reservations

Successfully managed private events for up to 1000+ attendees.

Reporting Structure: Reported to the owners and Executive Director.

Financial Impact: Annual Sales Volume: $10M

Status: Completed scope of work to open the venue.

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San Francisco, California

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Bill's Advisory Services

People:

  • Leadership Development Program

  • Customer Service Training

  • Team Management Workshop

  • Conflict Resolution Strategies Implementation

  • Team Development Program

  • Effective Communication Training

  • Attention to Detail Enhancement Program

  • Positive Attitude Cultivation Workshop

  • Team Management Best Practices Training

  • Problem-Solving Techniques Workshop

  • Professionalism Training Session

  • Interpersonal Skills Enhancement Program

  • Team Training Curriculum Development

  • Motivation and Engagement Workshop

Process:

  • Restaurant Operations Optimization Service

  • Wine Service Excellence Training

  • POS Systems Integration and Training

  • Scheduling Efficiency Improvement Program

  • Food Safety Protocols Implementation

  • Service Procedures Standardization Service

  • Inventory Management System Implementation

  • Organizational Skills Development Program

  • Financial Management Training

  • Budgeting Strategies Implementation

  • POS System Implementation

  • Business Operations Streamlining Service

Management:

  • Food and Beverage Pairing Workshop

  • Management Development Program

  • Food and Wine Knowledge Training

  • Wine Knowledge Enhancement Program

  • Spirits Knowledge Training

  • Guest Service Excellence Program

  • Business Management Knowledge Transfer

  • Cocktail Making Techniques Training

  • Multitasking Skills Development Program