Travel and Tourism

Cruise Lines: Companies providing leisure voyages on ships.

Casinos: Gambling establishments offering various games of chance.

Tourism Services: Tour operators, travel agencies, tour guides.

Spa and Wellness: Resorts, day spas, wellness retreats.

Contact: Bill for a complimentary call to review your operations.

white ceramic bathtub

Experienced: General Manager | Director of Operations

  • Advising multi-unit operations within a region FOH and BOH operations.

  • Revenues from 3M - 12M

  • Covers or guest serviced daily from 300 - 3000

  • Successfully reduced operational costs

  • 3X - 10X increase in check average

  • These roles and project were under contract or full time employment

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San Francisco, California

contact Bill

Bill's Advisory Services

People:

  • Leadership Development Program

  • Customer Service Training

  • Team Management Workshop

  • Conflict Resolution Strategies Implementation

  • Team Development Program

  • Effective Communication Training

  • Attention to Detail Enhancement Program

  • Positive Attitude Cultivation Workshop

  • Team Management Best Practices Training

  • Problem-Solving Techniques Workshop

  • Professionalism Training Session

  • Interpersonal Skills Enhancement Program

  • Team Training Curriculum Development

  • Motivation and Engagement Workshop

Process:

  • Restaurant Operations Optimization Service

  • Wine Service Excellence Training

  • POS Systems Integration and Training

  • Scheduling Efficiency Improvement Program

  • Food Safety Protocols Implementation

  • Service Procedures Standardization Service

  • Inventory Management System Implementation

  • Organizational Skills Development Program

  • Financial Management Training

  • Budgeting Strategies Implementation

  • POS System Implementation

  • Business Operations Streamlining Service

Management:

  • Food and Beverage Pairing Workshop

  • Management Development Program

  • Food and Wine Knowledge Training

  • Wine Knowledge Enhancement Program

  • Spirits Knowledge Training

  • Guest Service Excellence Program

  • Business Management Knowledge Transfer

  • Cocktail Making Techniques Training

  • Multitasking Skills Development Program