General Manager - Multi-Unit: The Village Pub

General Manager - Multi-Unit | Jul 1992 - Jun 1994

Woodside and Palo Alto, CA

Type of service: Michelin service standards - was not rated yet.

Appointed as General Manager during a transitional period, assuming leadership of an iconic venue in the heart of Silicon Valley, frequented by notable figures from the early days of venture capital and pioneering technology organizations. Entrusted with maintaining the venue's exceptional service standards, I provided comprehensive training to both front and back-of-house staff, ensuring a seamless and high-quality dining experience.

As a hub for high-profile meetings and pivotal decisions in the Valley, our venue became synonymous with deal-making and unparalleled service. Catering to a discerning and well-traveled clientele, I prioritized anticipatory service, consistently assessing and meeting guest needs before they were even expressed.

In addition to overseeing the flagship venue, I successfully launched a casual restaurant concept in Palo Alto, effectively managing both locations and their distinct concepts. Through strategic cost-reduction initiatives and revenue-driving strategies, I achieved a notable 30% decrease in expenses coupled with a 20% increase in revenues. Balancing financial goals with maintaining service excellence was paramount, ensuring that cost reductions did not compromise guest satisfaction or check averages.

A firm believer in leading by example, I maintained a constant presence on the floor, actively shaping the guest experience and fostering a culture of hospitality excellence. By embodying the role of the venue's chief architect, I upheld its reputation as a premier destination for unparalleled service and memorable dining experiences.

Concluded my role here to take a contract as a Business Advisor in San Francisco.